You are a very classy operation. Thank you for digging up a wall cord for my older CPAP battery and for shipping it rush delivery to me. Your help is sincerely appreciated.
New CPAP Patient Who Loves the Great Outdoors
I recently was diagnosed with Sleep Apnea and require the use of a CPAP machine. I spend a lot of my summers camping at remote locations for extended periods of time where electricity is unavailable. I did some research on the Internet and discovered your batteries as a possible solution to my need for a power alternative when I have no access to electricity. I e-mailed and spoke on the phone with your customer service representative and ultimately purchased a couple of your batteries and am now attempting to add a solar panel to my kit to re-charge the battery. First of all the batteries work extremely well and I am totally please with their performance. Still trying to work out some kinks with the solar panel but those issues are in no way the result of your product.
I also want to express my appreciation for the exceptional service I have received from your customer service representative, Steve. When I was researching out a solution to my needs for a small but highly effective battery I called your company and was fortunate enough to get Steve to answer my many questions. I later e-mailed him asking additional information and he answered each of my questions and provided me with the information I needed. Since then he has worked with me to find a solution to recharge those batteries in the field and has gone out of his way to help. It is rare that I get this kind of service or support from any company on any product. Steve is knowledgeable and is definitely customer service orientated. He represents your company and products well. I have had no problems whatsoever with the batteries but if I did, after dealing with Steve; I feel I am working with a company that stands behind their product.
So thank you for providing a great product that definitely meets my needs and expectations and special thanks for having customer service people like Steve to provide the professional assistance customers like myself appreciate.
The batteries packs really saved me, as I was without electricity (camping in a trailer) for two weeks with little access to shore power and the battery in the trailer is not sufficient for more than a few days. We have a solar panel that gives us plenty of juice during the day... but we need some power at night!! Your batteries (including the cable that allows the use/charging of both batteries at once) are a nice solution.
We would like to thank Steve for doing a commendable job walking us through our problem with our RedMed APAP device. He was very knowledgeable about the product and helped us gain a solution. Steve is the type of service representative that everyone wishes for when one has to call a company about their product. Thank you Steve!
The battery pack worked great on my trip. I got three nights of usage -- as advertised. Kudos!
Trip of a Lifetime
Thanks to the kindness, support, patience and assistance of Battery Power Solutions, DSR, and a little planning, I was able to undertake the trip of a lifetime - a 7 day whitewater rafting trip down the Colorado River in the Grand Canyon.
Now you are probably asking yourself just how I managed to power my CPAP with no access to an electrical outlet or a 200 mile extension cord. Great question. The Battery Power Solutions and DSR people were able to hook me up with 3 lightweight, portable batteries that comfortably powered my CPAP for 6 nights, with some power left over. Slept like I was in my own bed.
I have come to believe that that there are no limits to what we can accomplish if we have the basic desire to make something happen. Electrical outlets and extension cords are no longer barriers to an active life. Who knows what I will try next. So, be bold - don’t put those dreams on hold.
Thanks for Your Help
The new battery setup seems to work for what my needs are. Thanks for all of your help and making this happen.